Have a question or need help? Search through our Help Center for frequently asked questions by clicking the button below.
If you cannot find an answer to your question, please reach out to our Customer Experience team in one of the following ways:
1. For questions regarding the Jellytelly app or service please send us an email at firstname.lastname@example.org.
If you're experiencing an issue with your account, please include your JellyTelly email address, the device and operating system you're using, and explain in detail the issue you're experiencing. This will help help us resolve your issue faster and more effectively.
If you're experiencing an issue with your order, please include your order number (if you've already placed it) and details about the issue you're experiencing. This will help us resolve your issue faster and more effectively.
Our Customer Experience team is happy to help, and we do our best to make sure you receive a prompt reply (normally within 24 hours) – we currently work Mon-Fri from 9am-5pm CST, and check requests a couple times on Saturdays. We take Sundays as our day of rest. Our team celebrates the holidays with our lovely families, and will not be checking requests on Thanksgiving, Christmas, New Years and other major US holidays.