How can I return an item I purchased from JellyTelly?

If you wish to return an item, eligible items must be returned within 30 days to receive a refund. Outside of 30 days, store credit will be offered. Please send your order number and reason for return to

We will not be able to honor exchanges on 3rd party items purchased on or before June 24, 2019.

Items purchased within a 30-day period will be refunded by the entire purchase amount. From the time your return is approved, US customers will have 14 days to return the item to receive the refund, International customers will have 30 days.

Items eligible for store credit only:

  • Items purchased outside of a 30-day period will be returned for store credit towards future purchases on
  • Gifts without the original order number

Items not eligible for refund or store credit:

  • Free gifts or promotional items with retail value

If you have any other questions, please don't hesitate to reach out to us by clicking on the Contact option on the right upper side of the screen or by sending an email to We'd be happy to help!

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