I keep getting logged out of my Jellytelly account. What do I need to do?

Our system only allows you to be logged into one device at a time. Please make sure you are signed out of all other devices (and browsers), log back into only one device, and try playing videos again. You should be good to go! We're sorry for any inconveniences this has caused. 

If you're still experiencing issues after going through the steps above, we'd love to help look into this issue for you. Please reach out to us by clicking on the Contact option on the right upper side of the screen or by sending an email to support@jellytelly.com letting us know specifically what is happening when you are getting logged out, what device you're using, and the email associated with your Jellytelly account. We'll get back to you as soon as possible!


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